Privacy Policy

We respect your privacy and are committed to protecting your personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth).

This Privacy Policy describes how Moocoo Venture Pty Ltd and MAV Nominees Pty Ltd (referred to collectively as “Moocoo, we,” “us,” or “our”) collect, hold, use, and manage personal information in connection with our investment platform and related services.

Types of Information Collected

We may collect personal information about you that identifies you and is relevant to your relationship or interactions with us. This includes, but is not limited to, your name, contact details, and any information required to meet financial services compliance obligations such as Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) requirements.

How We Collect Personal Information

Personal information is primarily collected directly from you through our website, email communications, telephone conversations, or in person. In certain situations, we may collect personal information indirectly where it is reasonable and lawful to do so, and in these cases, we will notify you as soon as practicable.

Our website uses cookies to enhance user experience and monitor website usage. Cookies do not personally identify you but may link to a record we hold about you. We do not control the privacy practices of third-party websites linked from our site.

How We Hold Your Personal Information

We take reasonable steps to safeguard your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure by employing a combination of physical, electronic, and procedural security measures.

Purpose of Collection and Use

Your personal information is collected and used to evaluate investments, provide services, process transactions, and comply with legal and regulatory obligations. Providing your information is voluntary, but if incomplete or inaccurate, it may impact our ability to deliver services to you effectively.

We may share your personal information within our group, with service providers (including Share Registries and professional advisors), and with regulatory bodies such as the Australian Securities Exchange (ASX).

Disclosure of Personal Information Overseas

Where your personal information is disclosed to entities located outside Australia, you acknowledge that we are not obligated to ensure those entities comply with Australian privacy laws.

Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time and may charge a reasonable fee for providing access. If we refuse to correct your information, we will provide written reasons and details of complaint mechanisms.

Complaints and Feedback

If you have a complaint or concern regarding our handling of your personal information, please contact our Privacy Officer. We will promptly investigate and respond. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

If you have any queries or complaints about our Privacy Policy, please contact us at: admin@moocoo.com

This website is operated by MooCoo Ventures Pty Ltd (ACN 667 065 090) which is a Corporate Authorised Representative (CAR No. 001314295) of Industrial Professional Pty Ltd (ACN 613 635 242, AFSL 503221 ). By accessing and using this website, you agree to be bound by our Terms and Conditions. Where personal information is collected, it is handled in accordance with our Privacy Policy. The information provided on this website is of a general nature only and does not take into account your individual objectives, financial situation, or needs. Before making any investment decision, you should consider whether the information is appropriate for you and seek advice from a qualified financial advisor. Remember that past performance is not a reliable indicator of future performance.